Technical Support

Solid State Cooling Systems is committed to helping customers with any issues they may encounter while using our products. Whether you just have a simple question about how to use our products or need help diagnosing a field problem, we are here to help. Our service team is available during normal business hours: 8:00 am to 5:00 pm Eastern Standard Time.

To contact us by phone, you can either call our main number: 1-845-296-1300 or call our service department at 1-845-475-7788.

For Technical Support you can email us at techsupport@sscooling.com

To obtain an RMA Number for the return of a unit you can email us at rma@sscooling.com

Product Manuals

Click the links below to download manuals for the following products. (Manuals are also accessible from the specific product page.)

UC160-190
TCube mini 270
T-Three
TCube edge
ThermoCube II 200-650w
ThermoCube II Liquid-Liquid
ThermoCube I 200-500w
ThermoCube I Liquid to Liquid
ThermoCube I PAO
ThermoRack 300-650
ThermoRack 401
ThermoRack 800
ThermoRack 1000
ThermoRack 1201
ThermoRack 1801
Nikola 3K/5K
Microtiter Cold Plate
TCS-110
ThermoWrap

Product Notifications

ThermoRack 1200 FINAL End of Service Announcement (Nov 2022)
ThermoRack 1200 End of Service Announcement (Jun 2021)
ThermoRack 3777 End of Service Announcement (Jun 2021)
UC150 (Oasis 150) End of Service Announcement (Jun 2021)
ThermoRack 1200 End of Life / End of Service (Sep 2016)
Product Name Change Announcement (Sep 2017)