1. What data do we collect via our website?
The only personal data we collect via our website is contact information when an individual or company submits an inquiry for additional information or when an individual or company requests an instant quote.
2. Why do we store your data?
We only collect personal data to aid customers in their decision to purchase one of our products. We maintain the contact information to enable us to follow-up with any individuals or company who has submitted an inquiry or instant quote.
3. Who has access to the personal data collected?
The contact information collected is only used by Solid State Cooling Systems, Inc. and our Authorized Distributors, when the inquiry is in their region. A list of our Authorized Distributors can be found on the "Contact Us" web page. Our IT service providers also have access to the information since they host the website and maintain our IT infrastructure. No information is provided or sold to third parties. Within the framework of compliance with legal requirements, it may be necessary to pass on data to authorities if required by law.
4. Data obtained from the EU.
Any personal data received from the EU will only be used by Solid State Cooling Systems, Inc. in the United States or sent to our Authorized Distributors within the EU.
Cookies may be used on our websites in order to make our offer user-friendly. If you do not wish this, you can adjust the settings of your browser so that it informs you about the usage of cookies and you only allow this in individual cases.
6. What do we use tracking data for?
Our website host service provider may track the usage behaviour of our website visitors in a pseudonymised way. These pseudonymised user profiles are not combined with personal data about the bearer of the pseudonym without the express consent of the data subject to be given separately.
7. Use of Google Analytics
We may at times use Google Analytics, a service of Google Inc, USA ("Google") to track website activity. You can prevent Google from collecting data by downloading and installing the browser plug-in available at the following link: Google Analytics Opt-Out
8. Social Network plug-ins
9. How do we protect your data?
Solid State Cooling Systems, Inc. uses typical technical and organizational security measures to protect your data managed by us against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons. Your data receives the same level of protection as our own sensitive company data.
10. How long is my data retained?
We maintain customer contact information in our internal database to help us maintain ongoing communications with our customers. The data is maintained indefinitely unless there is a request to remove the data (per section 13 below) or the data is found to no longer be valid.
11. Notification of data breach for users in the EU.
Per the requirements of the General Data Protection Regulation (GDPR), if there is ever a data breach involving information provided to us by users in the EU, these contacts a notification will be sent using the available contact information within 72 hours of the breach.
12. Can you retrieve your data?
13. How can you have your data changed or deleted by us?
14. How can you object to the use of your data?
15. Contact / General Inquires
16. Right of appeal to a supervisory authority
If you believe that the processing of your data violates data protection law or your data protection claims have been otherwise violated, you can contact a supervisory authority at any time with a complaint.