November 30, 2022
Today we announced Final End of Service for our ThermoRack 1200 product. After November 30, 2022, we will no longer accept any new requests to repair or service ThermoRack 1200 units. Going back as far as 2016, we had announced that service would end of ThermoRack 1200 on December 31, 2021. We continued to try to accommodate services requests after that date, but at this point due to difficulty in obtaining key parts for this product, we can no longer accept units back for service. With the exception of a few custom configurations, any ThermoRack 1200 unit that is no longer functioning can be replaced in the field with a new ThermoRack 1201 unit. The ThermoRack 1201, which was first introduced in 2015, is functionally identical to the ThermoRack 1200. To view the full announcement, please visit the support page. If you have questions, please send an email to email@example.com.